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Kieron Matthews's avatar

I’m slightly concerned that agencies appear to be doing all the transformation and change work in a vacuum, asking themselves, “How can we survive and do more with less?”

I believe the future of agencies will be defined far more by brands deciding how they want to operate. At the moment, many brands seem to tinker at the edges. There are very few radical solutions or genuine innovation. Agencies then respond to those incremental shifts rather than helping to reshape the model.

My suspicion is this: if core marketing leaders refocused on creativity, storytelling, surprising solutions and behaviour change, and deliberately decoupled media planning and buying, adaptation, measurement and data management, handing much of that operational work to specialists (internal/external/hybrid) and machines who are better suited to it, then agencies would look very different.

Perhaps leaner in some areas. Perhaps deeper in others. But certainly more focused on the craft that made them valuable in the first place.

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